Mac Help Desk
Quick fixes for common Mac problems

How to fix Chrome not responding on your Mac

When Chrome is not responding on your Mac, it's time to jump into troubleshoot mode. Despite its excellence, Chrome is not perfect and can sometimes be completely unresponsive; luckily, it's solved easily. Here are 5 quick ways to get Chrome's attention. 

1. Force Quit Chrome

If Chrome is entirely not responding, it's unlikely you can launch the app to start clearing cache and browsing history, so let's make sure the app is well and truly shut down. 

How to force quit Chrome

Force quit Chrome from the Apple menu:

  • Select the Apple logo, top left of your screen.

  • Select Force Quit.

  • Choose Google Chrome.

  • Click the Force Quit button.

2. Clear your cache, browsing history, and cookies

If you can launch the app after a Force Quit, then it's time to clear some junk to give Chrome some extra space to breathe. 

How to clear cache and cookies in Chrome

Here's how to clear your cache, browsing history, and cookies:

  • Launch the browser, and from the top menu, select Chrome

  • Click Clear Browsing History and select which items to remove, then press clear data

Outdated system caches can cause issues for Chrome, so if this tip gets it back up and running — great, but if Chrome is still not responding, move to the next tip.

3. Scan your computer for malware

Any sudden or strange behavior is an indicator that something more sinister could be at play. If Chrome has been slowing down, crashing, and finally not responding, it's always worth checking for malware. Check your anti-virus software is doing its job.

4. Run maintenance scripts & Free up RAM

If Google Chrome is still not responding on your Mac, it's time to run some maintenance scripts and free up RAM. For this tip, we’ll use the free version of  CleanMyMac X:

  • Download the free edition and launch the app

  • From the left sidebar, select Maintenance, and press the View Tasks button

  • Select Run Maintenance Scripts and Free up RAM then, press run

5. Reset Chrome

All apps selected in the Uninstaller module of CMMX

When all else fails, it's time to reset Chrome. You can use the same tool I mentioned above to reset Chrome and all its associated files safely.

How to reset Chrome with CleanMyMac X:

  • Open the CleanMyMac X app and select the Uninstaller module from the left sidebar

  • Find Google Chrome in the list, and in the dropdown next to it, select Reset

These tips should help you when Chrome is not responding. 

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