Mac Help Desk
Quick fixes for common Mac problems

Chrome unexpectedly closed the connection: How to fix it

If Google Chrome unexpectedly closed the connection or is crashing and freezing, you might be wondering what is happening?

Here's an example of some of the messages you might start to see:

  • This webpage is not available

    err_connection_closed
    err_connection_failed

    • Proxy error in Google Chrome

      err_connection_reset_chrome

      • Google Chrome has quit unexpectedly

      Take a look at these quick troubleshooting tips to get Chrome working again. 

      1. Restart your computer

      Sounds obvious, but this is a common fix; programs or apps can sometimes get in the way of Chrome running correctly, so give your Mac a quick restart and see if Chrome will work properly. 

      2. Try another browser

      It's worth trying an alternative browser to see if the fault could be page related instead of a browser issue.

      If the page you were trying to load when Chrome quit unexpectedly works in another browser, then you know the issue is down to Chrome. 

      It's time to run some necessary checks; keep reading.

      3. Update Chrome 

      Make sure you're running the latest Chrome version; this could be why Chrome is quitting unexpectedly.

      How to update Chome

      How to check and update Chrome

      1. With Chrome open, select Chrome from the top menu bar, then About Google Chrome.

      2. Here you will see if you need to install any updates. If so, follow the instructions and relaunch Chrome.

      4. Run some maintenance tasks

      Issues like Chrome unexpectedly quitting could indicate that your system performance is low. Your Mac might be struggling to perform basic tasks. In this case, try running the popular Mac fixer app, CleanMyMac X. It’s Maintenance tool optimizes your Mac easily. The said Maintenance module will let you quickly Free Up RAM and Run Mac Maintenance Scripts.

      How to run maintenance tasks on Mac

      Run some basic Mac Maintenance with CleanMyMac X:

      1. Launch the app — it's free to download.

      2. Select the Maintenance module from the left sidebar, and press the View Tasks button.

      3. Now select Run Maintenance Scripts and Free up RAM, select Run at the bottom of the screen.

      5. Reset Chrome 

      How to reset applications on Mac

      If the above didn't work, the final tip is to reset Chrome and its related files. You can do this safely with the tool I mentioned above, CleanMyMac X.

      Launch the CleanMyMac X app once again, this time selecting the Uninstaller Module from the left sidebar. Find Chrome in the list, then choose Reset from the dropdown menu, and click Reset at the bottom of the screen.

      Easy as that, a reset should solve the issue with Chrome quitting unexpectedly.

      In addition to the described reset method, paste the following line into Chrome’s address bar:

      chrome://settings/reset

      As you can tell from the name, this resets Chrome settings entirely.

      Follow us
      Blog FAQ
      How to

      MacPaw uses cookies to personalize your experience on our website. By continuing to use this site, you agree to our cookie policy. Click here to learn more.