What to do when Apple Mail is not working

5 min read

Are you here because Apple Mail is not working correctly? If it keeps crashing, stalling, not even loading, or quitting unexpectedly, you've come to the right place

Thankfully, we've got some quick tips that will help if:

  • Mac Mail keeps crashing once it's been open for a while

  • Apple Mail keeps quitting unexpectedly

  • Mac Mail won't open

How to troubleshoot Mail problems on Mac

The next couple of tips will require you to follow them in this exact order and test after each step; let’s jump right in.

1. Restart Mail app

Press Option-Command-Esc to open the force-quit menu. Select Mail to quit the app. Then reopen the app and see if the issues disappeared. 

2. Restart your Mac

Restart your Mac: go to the Apple Menu on the top left and select Restart. See if that worked and move on if required.

3. Test Mail in Safe Mode

Safe Mode helps to identify whether an issue is being caused by startup software. It also clears the cache and repairs disks — sometimes solving what’s wrong with Mail altogether.

To start Macs with Apple Silicon in Safe Mode:

  1. Shut your Mac down and wait 10 seconds. 

  2. Turn your Mac back on, pressing and holding the power button for 10 seconds.

  3. When the startup window appears, release the power button.

  4. Now, select your startup disk, then press and hold the Shift key.

  5. Press Continue in Safe Mode and release the Shift key.

To start Intel-based Macs in Safe Mode:

  • Shut down your Mac and wait 10 seconds.

  • Restart your Mac and press and hold the Shift key on startup.

  • When the login window appears, it's time to release the Shift key.

  • You might need to log in again. But you will see "Safe Boot” on either the first or second login window in the top right-hand corner.

Now, open the Mail in Safe Mode and see if it’s working correctly. If the issue is no longer disturbing you, the problem should have been resolved. Now restart your Mac as usual. 

What if Mac Mail keeps crashing?

If the above troubleshooting tips didn't help, and your Mac Mail keeps crashing, keep reading. 

1. Update your macOS

Keeping your Mac up to date is a sure way of working out the kinks. It's obvious but worth a try.

How to check you have the latest update installed:

How to update your macOS

  1. Select the Apple menu, top left, and select About This Mac.

  2. Select Software Update to find out if you need a quick update.

  3. If, like me, you do, press Upgrade Now.

Test again, if Mail is still not opening on your Mac, it's time to move to the next tip.

2. Remove problematic Mail attachments

Sometimes when Mail is not working on a Mac, it can be caused by a dodgy mail attachment. This can be hard to identify unless Mail immediately crashes when you click on a specific email. 

If your inbox contains a mountain of messages like mine, it can be tricky to pinpoint the corrupt item.

It's a lot easier to clean up your attachments with a tool like CleanMyMac X. Their dedicated Mail Attachments module can quickly and safely remove local copies of email attachments and downloads, clearing space and eliminating app crashes. Bonus point, Apple notarized the app, so it’s safe for your Mac.

How to remove mail attachments with CleanMyMac X:

CleanMyMac X - Mail Attachments module

  1. Launch the app — download the free version here.

  2. Select Mail Attachments from the left sidebar and press Scan.

  3. Wait for the Scan to finish, then select which mailboxes to clean and press Remove.

You know the drill, test your Mail and move on if needed. 

3. Rebuild Mail

Don't worry; this isn't as daunting as it sounds; rebuilding your mailboxes might completely solve the problem.

Here is how to rebuild your Mac Mail:

  • Open your Mail app,

  • Select a mailbox from the left sidebar.

  • On the top menu, select Mailbox > Rebuild.

Try this for all your Mailboxes, then close Mail and reopen, test again.

4. Disable your email accounts

If you have multiple accounts, it's worth disabling them, then reloading them one-by-one to try and find if an account is corrupt.

How to manually disable your Mail accounts:

How to disable Mail accounts

  1. Open the Apple Menu > System Preferences.

  2. Select Internet Accounts.

  3. In the left sidebar, select your mailboxes and uncheck the Mail in the options.

  4. When you have disabled all Mail accounts, reload Mail and check if it worked.

If the Mail app now works, then 1 of your Mail accounts is causing the issue. To find out which one, turn your accounts back on one-by-one, following the steps above to find the offender. Once found, delete the mailbox account altogether by pressing the minus button and reinstall the mailbox.

5. Remove and reindex envelope files

Mail uses an envelope index to catalog and search message headers; these can become defective and cause Apple Mail not to work.

How to manually remove envelope files:

How to remove envelope files

      1. Quit Mail and open Finder.

      2. Holding down the Option key, from the top menu, select Go > Library.

      3. Now select Mail > V7 folder (Depending on your macOS, this could be another number).

      4. Now, select the MailData and locate the following files:

        Envelope Index-shm

        Envelope Index-wal

        Envelope Index

      5. Copy and paste them on your desktop, deleting the original files in the MailData. Then reopen Mail and test.

If it's working, delete the files on your desktop. 

Don't fancy poking around in your Library folder?  There's a quicker way to do this with the app I mentioned earlier. CleanMyMac X has a Maintenance module that can do this for you in just a few clicks.

How to remove and reindex envelope files the quick way:

      1. Launch CleanMyMac X.

      2. Select Maintenance from the left sidebar, and then select Speed Up Mail.

      3. Press Run and wait for the task to complete.


If Mac Mail keeps crashing, it's time for a good old reset.

6. Reset Mail app

Safari reset selected in the Uninstaller module in CMMX

Use CleanMyMac X to quickly and securely reset Mac Mail. It won't delete the program; instead, it brings it back to its default state.

Here's how:

      1. Open the app and select Uninstaller from the left sidebar.

      2. Choose the Mail app in the list.

      3. Click the little arrows next to Uninstall to reveal the Reset button. 

      4. Finally, click Reset. 

These troubleshooting tips should fix Mail if it’s not working correctly on your Mac. Time to get back to those emails. 

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